Terms of Service

Jugg.ai Workforce (“the Service”) is provided by Dylan Davies, trading as Jugg.ai, a sole trader based in Wellington, New Zealand (“we”, “us”). By creating an account, signing in, or using the Service you agree to these Terms. If you are using the Service for an organisation, you confirm you are authorised to bind it.

The Service orchestrates standing teams of AI agents on your behalf: it plans work, delegates it, remembers what your teams learn, calls the tools you connect, and enforces the spend caps and approval gates you set. We provide the orchestration. We do not provide the AI models, and we do not resell them.

The Service runs on your model provider account. You supply an API key (Anthropic, OpenAI, xAI or DeepSeek) and we use it to make model calls on your instruction.

• All model costs are yours. Your provider bills you directly, at their prices. We never mark those costs up, never resell tokens, and never invoice you for them.
• The spend figures in the product are estimates. Where the Service shows “spent”, it is our own estimate of your provider cost, computed from reported token usage at published list prices. It is a control and a signal — it is not a bill from us, and it is not a statement of what your provider will charge. Your provider’s invoice is the authoritative figure, and it can differ.
• You are bound by your provider’s terms. Anything the agents send to, or generate through, your provider is subject to that provider’s usage policies and acceptable-use rules, as well as these Terms.
• You are responsible for keeping your key funded and valid. If it is rejected, rate limited, or out of credit, your teams stop working; that is not a failure of the Service.

The Service is autonomous by design: agents act without a human in the loop for each step, around the clock, including while you are not watching.

• Agents act on the third-party accounts you connect (for example GitHub, Google, Microsoft, Slack) using credentials you supply, and strictly within the permissions you grant when you connect them. Those actions are taken under your authorisation and are your actions for the purposes of those services’ own terms.
• The controls are yours and they are the substance of this clause: per-team and per-directive spend caps, approval gates on sensitive actions, connection scopes, each team’s kill switch, and the ability to disconnect any tool at any time. You choose how tight they are.
• To the fullest extent the law allows, we are not liable for what your teams do inside the permissions and budgets you granted them — including messages sent, code written or merged, files changed, tickets opened, or costs incurred on your provider account.
• You must not connect an account you are not entitled to automate, and you must not use the Service where the third party’s terms forbid automated access.

Everything an agent produces — reports, summaries, code, drafts, decisions, research — is generated by a language model. It can be incorrect, incomplete, out of date, or confidently wrong, and it may reflect biases in the underlying model. It is your responsibility to review output before relying on it, and especially before acting on it in a way that is hard to reverse.

Nothing the Service produces is legal, financial, medical, or professional advice. Do not use it as the sole basis for a decision with legal, financial, safety, or health consequences.

You must not use the Service to:

• send spam, bulk unsolicited messages, or anything deceptive at scale;
• abuse, overload, scrape, or circumvent the rate limits or terms of any third-party service, whether or not you have credentials for it;
• automate anything illegal, or anything that infringes someone else’s rights, privacy, or intellectual property;
• generate malware, harassment, sexual content involving minors, or material intended to deceive people about who wrote it in a context where that matters;
• attempt to break out of the sandbox, reach other customers’ data, or probe our infrastructure other than through responsible disclosure (see the Privacy Policy).

We may suspend an account that is doing any of these, without notice where the harm is ongoing.

• Free turns to start. Every new organisation gets 200 agent turns free, once (an organisation an AI agent signs up gets them when a person claims it). After that your teams work on prepaid turns (pay as you go) or a plan. Your own model costs are billed by your provider, not by us, whatever your plan.
• Subscription. The Service is a recurring monthly subscription, charged in advance, in US dollars, through Stripe. It pays for the orchestration — the memory, the skills, the governance, the recovery — not for tokens.
• Agent turn allowance. Each plan includes a set number of agent turns per billing period, shown on the pricing page and in Settings. A turn is one model call by one agent; a trigger’s check for new work counts as a tenth of a turn, and a turn at Extra high or Max thinking counts as two or four turns. The allowance is a hard limit: when it and any top-up turns are used up, your teams pause until the next billing period starts or you buy a top-up. Unused included turns do not carry over to the next period.
• Top-ups. You can buy extra turns at any time as a one-off payment (currently US$20 for 4,000 turns), paid before they are used. Top-up turns never expire while your account exists. They are non-refundable, except where the law requires a refund.
• Pay as you go. Without a plan you may still buy top-ups and run one team at a time on them. A top-up bought without a plan credits 2,000 turns rather than 4,000; the number is fixed when you buy it.
• Cancellation. You may cancel at any time. You keep access until the end of the period you have already paid for, and you are not charged again.
• Refunds. Fees already paid are non-refundable, and we do not prorate a cancellation mid-period. Nothing here limits rights you have under consumer law that cannot be excluded.
• Price changes. We will give at least 30 days’ notice by email before a price change takes effect for you. If you do not accept it, cancel before the change applies.
• Non-payment. If a payment fails, your teams are paused rather than deleted. Your data, memory and skills stay where they are.

You keep ownership of everything you put into the Service and everything your agents produce for you. We claim no rights over it beyond what we need to run the Service for you. We do not train models on your data. How we store and process it, and who else touches it, is set out in the Privacy Policy, which forms part of these Terms.

Your model provider handles your data under your agreement, not ours. You choose the provider and supply the key, and what your teams send to it — prompts, files, tool results, anything in their context — goes to that provider on your instruction and under your account and your agreement with them. How that provider stores, uses or retains it is governed by its terms with you; we do not control it and are not responsible for it. Choose a provider whose data terms suit what you will send it.

You are responsible for the data you bring. You must have the right to use, and to have the Service process, any data you put in or connect — including personal information about other people (your customers, colleagues, correspondents) — and you are responsible for meeting the privacy and data-protection laws that apply to it. For that data you decide what is processed and why; we process it only to run the Service for you.

Connected services are theirs. The tools you connect (GitHub, Google, Microsoft, Slack and others) are run by their providers under their own terms. We are not responsible for their availability, their changes, or how they handle your data.

The Service is provided on an “as is” and “as available” basis. There is no uptime commitment and no service-level agreement on the current plan. We depend on third parties — your model provider, our hosting, our database and job platform — and an outage at any of them can stop your teams. We will tell you about anything that affects your data.

Nothing in these Terms limits rights you have under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those apply to you. Where you acquire the Service for business purposes, those Acts are contracted out of to the extent the law allows.

To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service is limited to the total fees you paid us (subscriptions and top-ups) in the 6 months before the claim arose. Model costs you paid your own provider are not fees paid to us and do not count towards that cap.

We are not liable for indirect or consequential loss, loss of profit, loss of data, loss of goodwill, or business interruption — including model spend on your own provider account, actions your agents took within the permissions you granted, or decisions made on the basis of AI output.

Indemnity. You will cover us (meaning: indemnify and hold us harmless) against third-party claims, and the reasonable costs of dealing with them, that arise from your data or content, from what your teams do on your accounts and connected services, from your use of your model provider, or from your breach of these Terms or of the law — except to the extent the claim is caused by our own breach of these Terms.

You may stop using the Service at any time by cancelling your subscription. An owner or admin can download a copy of the organisation’s data, and an owner can delete the organisation and all of its data, at any time from Settings → Your data; deletion is immediate and permanent (encrypted database backups age out within our provider’s retention window), and cancels any subscription first. You can also ask at support@jugg.ai and we will do either for you within 30 days. We may suspend or terminate an account for a material breach of these Terms, for non-payment, or where continuing would expose us or another customer to legal risk. Where it is safe and lawful to do so, we will tell you first, so you can export your data before access ends.

We may update these Terms. For a material change we will give notice by email or in the product before it takes effect. Continuing to use the Service after that is acceptance. The “Last updated” date above always reflects the current version.

Transfer. We may transfer (assign) these Terms, and our rights and obligations under them, to a company we own or control — for example when the business is incorporated — or to a successor that takes over the Service, by giving you notice by email or in the product. From the date in that notice, that company or successor is the party you are contracting with, and these Terms continue with it on the same basis. You may not transfer your account or these Terms without our written agreement.

These Terms are governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts.

Questions about these Terms: support@jugg.ai.