Terms of Service

Jugg.ai Workforce (“the Service”) is provided by Dylan Davies, trading as Jugg.ai, a sole trader based in Wellington, New Zealand (“we”, “us”). By creating an account, signing in, or using the Service you agree to these Terms. If you are using the Service for an organisation, you confirm you are authorised to bind it.

The Service orchestrates standing teams of AI agents on your behalf: it plans work, delegates it, remembers what your teams learn, calls the tools you connect, and enforces the spend caps and approval gates you set. We provide the orchestration. We do not provide the AI models, and we do not resell them.

The Service runs on your model provider account. You supply an API key (Anthropic, OpenAI, DeepSeek, or any compatible endpoint) and we use it to make model calls on your instruction.

• All model costs are yours. Your provider bills you directly, at their prices. We never mark those costs up, never resell tokens, and never invoice you for them.
• The spend figures in the product are estimates. Where the Service shows “spent”, it is our own estimate of your provider cost, computed from reported token usage at published list prices. It is a control and a signal — it is not a bill from us, and it is not a statement of what your provider will charge. Your provider’s invoice is the authoritative figure, and it can differ.
• You are bound by your provider’s terms. Anything the agents send to, or generate through, your provider is subject to that provider’s usage policies and acceptable-use rules, as well as these Terms.
• You are responsible for keeping your key funded and valid. If it is rejected, rate limited, or out of credit, your teams stop working; that is not a failure of the Service.

The Service is autonomous by design: agents act without a human in the loop for each step, around the clock, including while you are not watching.

• Agents act on the third-party accounts you connect (for example GitHub, Google, Microsoft, Slack) using credentials you supply, and strictly within the permissions you grant when you connect them. Those actions are taken under your authorisation and are your actions for the purposes of those services’ own terms.
• The controls are yours and they are the substance of this clause: per-team and per-directive spend caps, approval gates on sensitive actions, connection scopes, the kill switch, and the ability to disconnect any tool at any time. You choose how tight they are.
• To the fullest extent the law allows, we are not liable for what your teams do inside the permissions and budgets you granted them — including messages sent, code written or merged, files changed, tickets opened, or costs incurred on your provider account.
• You must not connect an account you are not entitled to automate, and you must not use the Service where the third party’s terms forbid automated access.

Everything an agent produces — reports, summaries, code, drafts, decisions, research — is generated by a language model. It can be incorrect, incomplete, out of date, or confidently wrong, and it may reflect biases in the underlying model. It is your responsibility to review output before relying on it, and especially before acting on it in a way that is hard to reverse.

Nothing the Service produces is legal, financial, medical, or professional advice. Do not use it as the sole basis for a decision with legal, financial, safety, or health consequences.

You must not use the Service to:

• send spam, bulk unsolicited messages, or anything deceptive at scale;
• abuse, overload, scrape, or circumvent the rate limits or terms of any third-party service, whether or not you have credentials for it;
• automate anything illegal, or anything that infringes someone else’s rights, privacy, or intellectual property;
• generate malware, harassment, sexual content involving minors, or material intended to deceive people about who wrote it in a context where that matters;
• attempt to break out of the sandbox, reach other customers’ data, or probe our infrastructure other than through responsible disclosure (see the Privacy Policy).

We may suspend an account that is doing any of these, without notice where the harm is ongoing.

• Trial. New organisations get a 14-day free trial. No card is required to start it. Your own model costs still apply during the trial, because they are billed by your provider, not by us.
• Subscription. After the trial the Service is a recurring monthly subscription, charged in advance, in US dollars, through Stripe. It pays for the orchestration — the memory, the skills, the governance, the recovery — not for tokens.
• Cancellation. You may cancel at any time. You keep access until the end of the period you have already paid for, and you are not charged again.
• Refunds. Fees already paid are non-refundable, and we do not prorate a cancellation mid-period. The free trial exists so you can decide before paying.
• Price changes. We will give at least 30 days’ notice by email before a price change takes effect for you. If you do not accept it, cancel before the change applies.
• Non-payment. If a payment fails, your teams are paused rather than deleted. Your data, memory and skills stay where they are.

You keep ownership of everything you put into the Service and everything your agents produce for you. We claim no rights over it beyond what we need to run the Service for you. We do not train models on your data. How we store and process it, and who else touches it, is set out in the Privacy Policy, which forms part of these Terms.

The Service is provided on an “as is” and “as available” basis. There is no uptime commitment and no service-level agreement on the current plan. We depend on third parties — your model provider, our hosting, our database and job platform — and an outage at any of them can stop your teams. We will tell you about anything that affects your data.

Nothing in these Terms limits rights you have under the New Zealand Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those apply to you. Where you acquire the Service for business purposes, those Acts are contracted out of to the extent the law allows.

To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service is limited to the total subscription fees you paid us in the 12 months before the claim arose. Model costs you paid your own provider are not fees paid to us and do not count towards that cap.

We are not liable for indirect or consequential loss, loss of profit, loss of data, loss of goodwill, or business interruption — including model spend on your own provider account, actions your agents took within the permissions you granted, or decisions made on the basis of AI output.

You may stop using the Service at any time by cancelling your subscription. To have your organisation and its data deleted, email support@jugg.ai — we will confirm within 5 working days and complete the deletion within 30 days. We may suspend or terminate an account for a material breach of these Terms, for non-payment, or where continuing would expose us or another customer to legal risk. Where it is safe and lawful to do so, we will tell you first, so you can copy anything you need out of the product before access ends. There is no one-click export yet; if you want a copy of what we hold, ask at support@jugg.ai and we will send you one.

We may update these Terms. For a material change we will give notice by email or in the product before it takes effect. Continuing to use the Service after that is acceptance. The “Last updated” date above always reflects the current version.

These Terms are governed by the laws of New Zealand, and you and we submit to the non-exclusive jurisdiction of the New Zealand courts.

Questions about these Terms: support@jugg.ai.