Hand your support inbox to an AI team, safely
From a full inbox to a team that answers it around the clock, without letting it loose on day one.
By the end you'll have a support team that has read your help centre and your past replies, drafted beside your people until its answers matched theirs, and then taken over the inbox, asking you before anything it shouldn't do alone.
About 20 minutes.
- 01
Hire the Support Desk
On the dashboard, press New team and pick Support Desk, or describe the job in a sentence and Jugg designs a team for you. Set a budget: it's a hard cap, and the team stops when it reaches it.
- 02
Add your model key
In Settings, add a key for Claude, OpenAI, Grok or DeepSeek. Your teams run on it, and you pay your provider directly at their price.
- 03
Connect the inbox and your help desk
In Connections, sign in to Outlook, or to your help desk if your support mail lands there (Zendesk, Help Scout, Gorgias and others). Leave Ask me before on its default: reading and drafting go ahead, and sending asks you first.
- 04
Teach it your product
In Docs, import your help centre (paste its address) or upload your manuals. Then on the team page, open Learn the job and press Start learning. The team reads your documents and your people's past replies, and comes back with a briefing, a playbook and a readiness score, all waiting for your approval. Pin the briefing so every job starts with it.
- 05
Let it shadow your people
Under On-call triggers, add Watch support inbox (or Watch new tickets, if your support runs through a help desk) and tick Start in shadow mode. Now every new email gets a drafted reply that is never sent, while your people answer as usual. Each day the team grades its drafts against what your people actually sent, and the trigger shows how often they matched.
- 06
Go live
When the drafts match often enough, press Go live on the trigger. Replies still ask you first at the default setting. When you trust it, give the inbox connection full access: replies then go out on their own, and anything that doesn't fit the job (mail to an address nobody mentioned, a forward of customer data, a refund or discount nobody authorised) still waits for you with the reason. Put what it may promise in its mission, such as “refunds under $50 are fine”.
Some emails are written to trick an AI. When the team spots one, it doesn't follow it, it tells you, and that job asks you before every change from then on. Questions it can't answer come to you by email, Slack or Telegram, and you can steer any job while it runs.